9 Formal Ways to Say “Got It, Thank You”

Are you trying to use “got it, thank you” to show that you understand someone? Before you do, you should know how to show that you understand someone formally.

So, this article will explain whether “got it, thank you” is a good formal choice and what you can say instead.

Is It Formal to Say “Got It, Thank You”?

It is informal to say “got it, thank you.” We do not recommend including it in any formal emails because it’s unprofessional and conversational.

You cannot use it in emails in the workplace. Unfortunately, there are no situations when that’s appropriate.

The same goes for the following variation:

  • Got it, thanks.

Either way, you can use both variations informally. However, never use them in formal contexts.


  • It is a friendly phrase.
  • It works well in informal contexts.


  • It’s never appropriate formally.
  • There are no situations when it works in emails.

So, “got it, thank you” is inappropriate in professional emails. However, there are plenty of synonyms to help you mix things up.

Keep reading to learn another way to say “got it, thank you.” You can also look through the examples to see how they work.

What to Say Instead of “Got It, Thank You”

  • Understood
  • Received
  • I understand
  • Makes sense to me
  • I appreciate that
  • Thanks for letting me know
  • Thanks for the information
  • Thank you for reaching out
  • I’m glad you got in touch

1. Understood

To bring formality back into the phrase, you can start with “understood.” It’s one of the most professional ways to let the recipient know you understand what they’re asking of you.

We recommend it when emailing your boss. It’s very respectful and shows that you know what they want you to do.

Generally, “understood” can work as a one-word email reply. You do not have to include anything more than “understood” to let someone know you follow them. It’s up to you to include more if you want to be more specific or clear, though.

You can also review the following example:

Dear Ms. Hendrix,

Understood. I’ll do what I can to ensure things go smoothly for the rest of the team.

Kind regards,
Matilda Garnes

2. Received

Another great one-word alternative to “got it, thank you” is “received.”

In fact, “received” and “understood” are very similar synonyms. You can also use them together with “received and understood” as one phrase.

We recommend using “received” when emailing clients. It’s a great way to show that you have read and accepted their email, regardless of the contents included therein.

Here’s a great example to help you understand more:

Dear Ms. Speegle,

Received. I appreciate that this is a difficult situation, but I’m determined to help you with it.

All the best,
Sarah Parkinson

3. I Understand

So far, we’ve only provided impersonal alternatives to “got it, thank you.” If you want to take things to a more personal level, you can try “I understand.”

Including “I” as a personal pronoun is a great way to be more friendly toward the recipient.

Of course, you can still use it when emailing clients. It’s a great way to build on your current working relationship to try and improve it.

Perhaps this example will also help you with it:

Dear Mrs. Casey,

I understand. Thank you so much for reaching out to me, and I’ll do what I can to help.

All the best,
Suzanna Wallace

4. Makes Sense to Me

You may also want to write “makes sense to me” in slightly more conversational emails. It’s a great phrase to include when appearing more friendly to the recipient.

We like using this if we’re talking to colleagues. It’s a good way to show that you’re on a similar wavelength and do not rank higher than they do.

However, you should avoid using it when emailing your boss or professional clients. It might not achieve the desired result.

This email example will also clear some things up:

Dear Brian,

That makes sense to me. Of course, let me know if you think of anything else you think might be relevant.

Kind regards,
Benjamin Henry

5. I Appreciate That

Going back to a more professional option, you can use “I appreciate that” instead of “got it, thank you.” It shows you appreciate someone’s message and understand what they’re asking of you.

Generally, you would use this when someone reaches out to explain something. You can “appreciate” their email to show that you have read and understood whatever they’ve shared.

Therefore, this phrase is also useful to replace “got it, thank you.” It’s much more formal and works well in most business settings.

Check out this sample email to see how it works:

Dear Melissa,

I appreciate that. It couldn’t have been easy for you to reach out. So, what should we do next?

Best regards,
Kim Howard

6. Thanks for Letting Me Know

It’s also worth using “thanks for letting me know” to mix things up a bit.

This phrase works when someone has provided you with information. It shows that you understand what they’ve said and appreciate their message.

We recommend using this when contacting coworkers. If a coworker has reached out to provide you with relevant or important information, it’s always wise to thank them.

Thanking people for sharing information with you is a surefire way to build a stronger relationship with them. So, if you’re interested in getting closer to your colleagues, this is a good way to start.

Here’s a great email sample if you’re still unsure:

Dear Quincy,

Thanks for letting me know what’s going on. I’m certain that we can work out a good compromise.

Joel Taylor

7. Thanks for the Information

“Thanks for the information” is a simple yet effective way to replace “got it, thank you” in an email.

There are plenty of situations when it works, making it a very versatile choice to show that you understand someone’s email.

Generally, you’ll use this when emailing employees. They may send you important information relating to a project they’re trying to complete.

It’s a fairly friendly option, which is why we think it’s so useful to include in most professional emails to employees.

Showing that you’re a friendly boss tends to go a long way in building good relationships.

This email sample will also help you understand it:

Dear Alicia,

Thanks for the information. I will let you know what I come up with as I continue with this project.

Best wishes,
Priya Toony

8. Thank You for Reaching Out

You may also have received information from outside of the workplace. In these cases, it’s good to use “thank you for reaching out.”

For example, you can write this when thanking a customer for providing information. It shows that you have reviewed their email and appreciate whatever was contained within it.

We highly recommend this in most professional emails to customers and clients. It’s a positive way to accept their email without sounding overly formal or pretentious.

Feel free to review the following example as well:

Dear Harrison,

Thank you for reaching out, and I appreciate what you’re saying. I’ll see if there’s anything I can do to help.

All the best,
Carl Morrison

9. I’m Glad You Got in Touch

We’d like to end with a slightly more conversational phrase. However, you need to know when it’s appropriate to use something like this in business emails.

“I’m glad you got in touch” is an excellent synonym for “got it, thank you.” It shows that you appreciate the recipient’s previous email, regardless of what it says.

We recommend using it when someone wants to provide you with information.

“I’m glad you got in touch” works in two ways. First, it shows that you appreciate someone for contacting you. Second, it shows that you have read and understood their email.

Check out this example if you’re still unsure:

Dear Mrs. Jackson,

I’m glad you got in touch with me. I have read through the clarification email and believe I know what will help.

All the best,
Don Jenkins