When someone comes to you with a concern, you need to know how to sound confident and polite when answering it.
So, if you’re worried that “I understand your concern” might not be the best choice, you’ve come to the right place.
This article has gathered some alternatives to show you another way to say “I understand your concern.”
Is It Professional to Say “I Understand Your Concern”?
It is professional to say “I understand your concern.” It’s a great way to show that you understand where someone is coming from and want to empathize with them.
Generally, it’s great to use when emailing customers or employees. Basically, you should use it as a sympathetic statement when someone comes to you with a problem.
It’s formal and respectful, making it a great choice to use in your business emails.
Here’s a great email sample to help you understand it better:
Dear Mr. Jones,
I understand your concern. Rest assured, we are doing everything we can to fix this for all affected parties.
- It’s a genuinely sympathetic phrase.
- It’s formal and respectful.
- It’s relatively impersonal.
- It’s quite overused in customer service settings.
Of course, “I understand your concern” is a great phrase to use in formal emails. But it’s not the only phrase that works! We recommend exploring some synonyms to help you.
Keep reading to learn how to say “I understand your concern” in an email. We’ve provided some great alternatives and examples to help you with each.
What to Say Instead of “I Understand Your Concern”
- I appreciate your concern
- I see where you’re coming from
- Your concern has been duly noted
- I understand your point of view
- I take your concern seriously
- Don’t worry; I understand what you’re saying
- I appreciate your bringing this concern to my attention
- Of course, I empathize with you
- I’m aware of the issue you’ve raised
- Your concern hasn’t gone unnoticed
1. I Appreciate Your Concern
To keep things simple, start with “I appreciate your concern” as a formal synonym.
Replacing “I understand” with “I appreciate” is a great way to show that you care about the recipient’s thoughts.
It shows you’ve looked into the problem they’ve highlighted and done what you can to help.
Generally, recipients will appreciate this polite and respectful approach to their problem. Therefore, we recommend it when you need to impress the person on the other end.
Here’s a great example to help you understand it better:
Dear Mr. Broker,
I appreciate your concern. However, there isn’t much we can do to fix the situation right now.
2. I See Where You’re Coming From
You can also try “I see where you’re coming from.” This is a great formal alternative to “I understand your concern.”
It shows you appreciate someone’s idea and you understand the points they’ve raised.
Try to use it when emailing an applicant. It lets them know you appreciate their original email and will update them regarding their application as and when you have something to say.
You can review this example if you still need help:
Dear Miss Harrow,
I see where you’re coming from. However, we do not have any updates regarding your application just yet.
All the best,
3. Your Concern Has Been Duly Noted
Now, if you’re looking for something more professional, try “your concern has been duly noted.”
It’s highly effective when emailing a customer. It shows you have noted their grievance or issue and want to do what you can to help them.
Of course, it might mean you can’t help them yet. Instead, it tells them to be patient as politely as possible while you find a reasonable way to work on the problems they’re facing.
Check out this email example if you’re still unsure:
Dear Mr. Barley,
Your concern has been duly noted. For the time being, we cannot update you, but you can expect to hear from us soon.
4. I Understand Your Point of View
The next synonym we want to go through is “I understand your point of view.”
The more sympathetic you seem, the better your email will be received.
Therefore, a sympathetic phrase like this will show that you care about the recipient. It works well when emailing a customer asking for help.
We recommend it because it’ll show the customer you’re doing everything you can to assist them.
The following example will also show you how to use it:
Dear Miss Smith,
I understand your point of view. However, for the time being, we cannot do anything to remedy this situation.
All the best,
5. I Take Your Concern Seriously
Feel free to use “I take your concern seriously” instead of “I understand your concern.”
This is a great professional phrase that shows you’ll do what you can to listen to someone when they come to you with a problem.
Generally, this will work best when replying to an employee. It shows that you’ve heard them and understood what they’re trying to tell you.
Check out this example as well:
Of course, I take your concern seriously. I will raise it with my superiors to let them know your thoughts.
6. Don’t Worry; I Understand What You’re Saying
We also recommend starting an empathetic phrase with “don’t worry.” That way, you’ll let the recipient know that everything is under control.
After that, including “I understand what you’re saying” shows you get what someone needs from you.
It’s a great way to tell them that you care and want to help. So, try it when emailing a client and letting them know that you’re on the same page.
The following email sample will also help you with it:
Dear Miss Dunkirk,
Don’t worry; I understand what you’re saying. I’ll do what I can to make things more accessible moving forward.
7. I Appreciate Your Bringing This Concern to My Attention
You should also find “I appreciate your bringing this concern to my attention” quite useful in formal emails.
It’s an incredibly professional phrase that works really well in most formal emails.
You should try it when emailing a client. It shows that you appreciate the things they’ve shared with you, and you’ll do what you can to help them figure out their next moves.
We also recommend reviewing this email sample:
Dear Mr. Clarke,
I appreciate your bringing this concern to my attention. However, I don’t have any answers to give you just yet.
All the best,
8. Of Course, I Empathize With You
For something slightly more friendly, you can use “of course, I empathize with you.”
It’s highly effective when emailing an applicant. It shows you understand their situation, and you’ll do what you can to keep them updated.
Generally, this implies that you haven’t kept an applicant up to date so far. It suggests that you or your company have been a bit slower to update them and need to remedy that.
Here’s a great example to show you more about how it works:
Of course, I empathize with you. I’ll keep you informed as soon as I have an update about your application.
All the best,
9. I’m Aware of the Issue You’ve Raised
You can also write “I’m aware of the issue you’ve raised.” This phrase is highly effective in formal emails.
It shows you know the concerns people have brought to you.
Try using it when replying to a customer. It’s best used when multiple customers have already come to you with the same problem.
It shows you know what they’re talking about, and you (or your company) are already working on a solution that should suit everybody.
You can also check out this email example:
Dear Miss Jones,
I’m aware of the issue you’ve raised here today. Please bear with me while I figure out what our next steps could be.
10. Your Concern Hasn’t Gone Unnoticed
Feel free to use “your concern hasn’t gone unnoticed” in your professional emails.
It’s great to use when emailing a customer back. It shows you recognize their worries and will do what you can to fix them as quickly as possible.
Generally, a phrase like this works best when you’re already aware of a concern someone raised. It shows someone else might have brought it up, and you’re working through a solution.
If you’re still unsure, review this email sample:
Your concern hasn’t gone unnoticed. We’ve had a few others complain about this in the past as well.