Do you want to know the best ways to tell someone you’re working on a task?
Maybe you’re concerned that “we are working on it” isn’t professional or sincere enough.
Well, you’ve come to the right place to learn more.
This article will teach you how to professionally say “we are working on it.”
Is It Professional to Say “We Are Working On It”?
It is professional to say “we are working on it.”
It’s a formal phrase that often gets used when contacting clients or customers.
For the most part, you use “we” here to show you’re representing your organization. It’s often a good choice that fills the recipient with confidence in you that you’ll get a task done.
Feel free to check out this email sample to learn a bit more:
Dear Customer,
We are aware of the issue, and we are working on it.
We’ll be in touch again soon when we have more information.
Yours,
Jonathan Barkley
Pros
- It’s a direct way to show customers or clients you’re on top of a problem.
- It’s formal and sincere.
Cons
- It’s a bit generic and doesn’t always do the trick.
- It suggests you’ll have a solution soon, so you need to ensure you are actually working on something when using it.
There’s no reason to avoid “we are working on it” in your formal emails. But that doesn’t mean you can’t explore your options to see what else works.
So, read on to learn how to say “we are working on it” in an email. We’ve gathered a list of some great synonyms to help you branch out and see what might work for you.
What to Say Instead of “We Are Working On It”
- We are addressing the matter
- Our team is resolving the issue
- Efforts are underway to rectify the situation
- We are in the process of finding a solution
- Our team is working to resolve this
- We are taking steps to address it
- We are actively pursuing a resolution
- The matter is under active consideration
- Our team is focused on fixing this promptly
1. We Are Addressing the Matter
We recommend starting with “we are addressing the matter.” It’s a great way to say “we are working on it” that keeps things formal and direct.
After all, when a customer comes to you asking for help, they expect answers quickly.
Therefore, this should be one of the first things you include in a reply email.
It’s sincere and to the point. It also shows you represent your company by using “we,” which makes things sound more convincing and serious.
You may also review this example to learn more about it:
Dear Ms. Murphy,
We are aware of the issue, and we are addressing the matter.
Please bear with us while we find the most suitable solution.
Yours,
Stephen Miller
2. Our Team Is Resolving the Issue
Next, use “our team is resolving the issue” as a formal way to say “we are working on it.”
Generally, including “our team” makes the work seem like a group effort. It’s a convincing phrase that shows someone’s complaint or query is in good hands.
After all, the more people that work towards a solution, the more likely you are to come across one quickly.
Therefore, this works best when sending a bulk email to customers. It suggests that your company is doing everything in its power to help resolve a problem.
Also, you can review this example to learn more:
Dear Valued Customers,
Our team is resolving the issue noted with this product.
It should be corrected by the end of the week.
Best,
The Carpentry Co.
3. Efforts Are Underway to Rectify the Situation
A professional way to say “we are working on it” is “efforts are underway to rectify the situation.”
Generally, this works well in more formal capacities. It suggests that your team has already looked into a problem and is doing whatever they can to find a suitable solution.
For the most part, this is a confident and direct phrase. It’s an excellent way to show a customer that you mean business and will do whatever you can to assist them.
You can also review this email sample to learn more if you’re confused:
Dear Customer,
Efforts are underway to rectify the situation.
We will get back to you as soon as we’ve made progress.
Best wishes,
Zoe Anderson
4. We Are in the Process of Finding a Solution
Feel free to write “we are in the process of finding a solution.” Generally, this shows that you started looking for a solution already and are still working on it.
For the most part, it works best when reassuring clients.
This could be a useful choice, as it’s formal and direct. So, you’ll have a lot of luck including it when you’re trying to show people that you have a situation under control.
Also, it’s a surefire way to keep clients happy. That’s why something like this goes a long way in business emails.
Check out the following example if you still don’t get it:
Dear Ms. Keane,
We are in the process of finding a solution.
Please bear with us, and we’ll get it fixed as soon as we can.
Yours,
Corey Steers
5. Our Team Is Working to Resolve This
You can also write “our team is working to resolve this” as another way to say “we are working on it.”
Again, using “our team” shows it’s a collaborative effort. This often sounds more convincing and honest when writing to a customer about a problem they might be having.
Generally, you can use this to be more formal. It’s an excellent choice when looking to bolster customer relationships, too.
Also, you can review this example to learn more about it:
Dear Ms. Jetts,
Our team is working to resolve this.
We’ll keep you posted when we have more answers.
Thank you so much,
Barry Mortimer
6. We Are Taking Steps to Address It
You should also write “we are taking steps to address it.”
This is often a good way to inform customers of your process.
Referring to the “steps” you take shows that you’re already looking for the best ways to fix a problem. This fills people with confidence and belief that you’ll handle the situation well.
For the most part, it retains a formal tone, too.
You can also review this example to learn more:
Dear Ms. Prince,
We are aware of this issue, and we are taking steps to address it.
We hope you accept this voucher as an apology in the meantime.
Best wishes,
Tom Ford
7. We Are Actively Pursuing a Resolution
Feel free to include “we are actively pursuing a resolution” instead of “we are working on it.”
Using a word like “actively” in your synonym shows that you’re currently doing everything you can to find a solution.
Therefore, this works well when responding to a complaint.
It’s formal and sincere. It also gets to the point quickly and suggests that you already have a few ideas that might help you or your team solve an issue for a client or customer.
Also, you can check out this example to learn some more about it:
Dear Ms. Waltz,
We are actively pursuing a resolution here.
We’ve got a few ideas in place, and we can’t wait to have something ready for you.
Warmest regards,
Joanna Scoffield
8. The Matter Is Under Active Consideration
Next, we recommend writing “the matter is under active consideration.”
This is a unique way to show you are working on something. It’s ideal in more formal capacities when you don’t have an exact date or time for when a solution might come about.
Using “active consideration” shows you’ve taken something into account, but you have no guarantees as to when you might have a solution.
So, it works well when talking to employees who want updates about workplace changes. It shows you’re looking into matters and will confirm further once you have more information.
If you’re still unsure how it works, check out this email sample:
Dear Michael,
The matter is under active consideration, and I’ll get back to you.
Please bear with us while we figure out the intricacies of these changes.
Yours,
Tyler Church
9. Our Team Is Focused on Fixing This Promptly
Finally, we recommend using “our team is focused on fixing this promptly.”
This is a great way to be collaborative and sincere when referring to a solution.
It shows you’ve grouped with other people in your workplace to try and solve a customer complaint or query.
For the most part, it’s formal and convincing. So, it’s a good way to get clients to believe in you, especially if you have a good idea of how you might fix a situation moving forward.
Also, you can check out this email sample to learn a little more about it:
Dear Customers,
Our team is focused on fixing this promptly.
We’ll be in touch with you all shortly once we have a suitable resolution in place.
Best wishes,
Jon Adams